Feedback Inbox
The Feedback Inbox allows your Safety Team Members to submit suggestions, report issues, and raise concerns. This guide covers how to review, triage, and manage those submissions as a faithful steward of your ministry.
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Admin & Oversight: Both Organization Admins and Oversight leadership can manage the Feedback Inbox.
Accessing the Feedback Inbox
- Navigate to Admin in the sidebar.
- Click on Feedback.
- The feedback queue displays all submissions.
Unread feedback count appears as a badge on the Admin menu.
Feedback Queue
The feedback list shows:
| Column | Description |
|---|---|
| Date | When the feedback was submitted |
| From | Safety Team Member who submitted |
| Type | Bug Report, Feature Request, General |
| Status | NEW or TRIAGED |
| Preview | First line of the feedback content |
Feedback Types
| Type | Purpose |
|---|---|
| Bug Report | Something is not working correctly |
| Feature Request | Suggestion for new functionality |
| General | Other feedback, questions, or comments |
Status Workflow
The platform uses two feedback statuses:
| Status | Meaning |
|---|---|
| NEW | Just submitted, requires review |
| TRIAGED | Reviewed and categorized by leadership |
When a submission arrives, it starts as NEW. Once you have reviewed it and decided on next steps, you mark it as TRIAGED.
Reviewing a Submission
- Click on a feedback item to open it.
- Review the full content and any attachments.
- Update the status from NEW to TRIAGED as you work through it.
Filtering and Sorting
Use the filter controls to:
- Filter by Status — Show only NEW or TRIAGED submissions.
- Filter by Type — Show only Bug Reports, Feature Requests, etc.
- Sort by Date — Newest or oldest first.
Best Practices
Response Time
- Acknowledge Quickly — Even a brief “thanks, we are looking into it” in your next team huddle helps.
- Set Expectations — Let Safety Team Members know realistic timelines for addressing their feedback.
- Follow Up — Circle back when an issue is resolved.
Prioritization
- Safety Issues First — Anything affecting team safety or the safety of the flock takes priority.
- High Impact — Issues affecting many Safety Team Members.
- Quick Wins — Easy fixes that improve the team’s experience.
Documentation
- Track Patterns — Multiple reports of the same issue indicate priority.
- Archive, Do Not Delete — Keep feedback history for reference and accountability.
Next Steps
- Admin Panel Overview — Return to the full list of admin areas.
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