Acknowledging Critical Alerts

Critical bulletins are the highest priority. They demand your immediate attention and require an explicit acknowledgement.

Why Acknowledgement Matters

Critical bulletins typically involve:

• Active threats — Persons of Concern with recent activity.
• Immediate safety concerns — Situations requiring team-wide awareness.
• Urgent policy changes — Time-sensitive operational updates.

What Makes Critical Different?

Feature	Critical	Warning/Info
Dashboard Position	Pinned at top	Standard feed
Notification	Immediate email alert	None
Dismissal	Requires acknowledgement	Auto-marks as read
Leadership Tracking	Individual timestamp	Aggregate read %

How to Acknowledge

Step 1: Open the Bulletin

Click on the Critical bulletin from your Dashboard or Bulletins page.

Step 2: Read Carefully

Take time to fully understand:

• What is the threat or concern?
• What action (if any) should you take?
• Are there attached documents to review?

Step 3: Click Acknowledge

At the bottom of the bulletin, click the “Acknowledge” button.

Step 4: Confirmation

After acknowledging:

• The bulletin is unpinned from your dashboard.
• Your acknowledgement timestamp is recorded.
• Leadership can verify you’ve seen it.

What Leadership Sees

For Critical bulletins, Safety Leadership has detailed visibility:

• Who has acknowledged — Individual names and timestamps.
• Who hasn’t — List of team members still pending.
• Coverage percentage — “80% of team has acknowledged.”

This ensures the entire team is informed during high-stakes situations.

Can’t Find the Acknowledge Button?

If you don’t see the button:

• Scroll down — It’s typically at the bottom of the bulletin content.
• Check for attachments — Some bulletins require you to view attachments first.
• Refresh the page — Occasionally a reload helps.

If issues persist, contact your Safety Leadership.

Tips

• Don’t delay — Acknowledge Critical bulletins as soon as you see them.
• Read attachments — If there’s a PDF, open it before acknowledging.
• Before serving — Always check for new Critical alerts before your shift.

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