Unavailability Settings

Navigate to Admin > Settings ▸ Scheduling ▸ Unavailability (at /admin/settings/scheduling/unavailability). This setting decides which of two operating models your organization uses when a safety team member cannot make an assignment.

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Admin & Oversight: Organization Admins and Oversight leaders can view this page. Flipping the toggle is restricted to Organization Admins and Oversight leaders.

Two Operating Models

Every organization runs one of these two models at a time:

Off — find-your-own-coverage. Members are expected to find their own coverage or trade shifts with teammates using Swapping Shifts. This is the default.
On — self-declared unavailability. Members can declare a window they cannot serve, and the platform removes them from their own overlapping future duty and reopens those posts. See My Availability for the member-facing side.

Turning It On or Off

Toggle Allow member unavailability declarations on the Unavailability Settings page. You will be asked to confirm before the change takes effect — the confirmation dialog states the consequence plainly so you know exactly what you are changing.

The toggle is a straightforward on/off switch; re-confirming the value it is already set to does not do anything.

Every flip of this toggle is recorded in your organization’s audit log.

What Changes When It’s On

The My Availability page and its sidebar link appear for every safety team member.
Declaring a window automatically removes the member from their own overlapping future, not-yet-started duty and reopens those posts.

What Happens When You Turn It Off

Turning the toggle off is prospective only. It stops new declarations from being made — it does not undo anything that already happened.

Existing declarations and the duty removals they already caused are not reversed when you turn this off. Members who were already removed from a post stay removed; you will need to reassign that duty manually if needed. Going forward, members are expected to find their own coverage or swap shifts.

The Same-Day Urgent Staffing Alert

When a member declares themselves unavailable for something happening later that same day (in your organization’s time zone), the platform treats the gap as urgent: affected leaders and admins get an immediate in-app bell notification, plus a push alert on devices where push is enabled, so the gap surfaces right away instead of being discovered at the last minute.

A declaration for a future day still generates a staffing alert, but as a standard (non-urgent) notice.

See Finding Coverage (Squad Leads) for what this looks like from the leadership side.

Who Receives Staffing Alerts

By default, a staffing alert reaches:

Squad leaders whose squad or campus is affected by the reopened post.
Organization Admins.
Oversight leaders.

My Availability — the member-facing declare and cancel flow.
Swapping Shifts — the alternative, find-your-own-coverage model.
Finding Coverage (Squad Leads) — how leadership manages the resulting open posts and staffing alerts.
Settings — the full Settings surface this page lives under.